Frequently Asked Questions 

All prices are GST inclusive and rates are shown for between times of 9 to 5. We use Square for secure payments. You can tap your card on the day or pay via the Square invoice, which is sent straight after your visit with an automatic receipt.Bank transfer is also welcome. Package plans are prepaid in blocks of 5 or 10 hours to secure your regular time slot and save you $5 per hour. One-off visits are invoiced on the day and due within 7 days.

We proudly provide personalised concierge and support services throughout Cairns and surrounding areas. If you're unsure whether we travel to your location, please get in touch and we'll be happy to discuss your needs.​For servicing areas as far as Mossman, Tablelands, Gordonvale, Babinda & Innisfail, Travel Fees will apply for these areas. Call for a quote on 0437994954.

As a small husband-and-wife team, we keep our client list small on purpose so you always see the same trusted faces. This means we can’t always take on every request immediately and there may be a short wait for regular weekly slots. If we can’t help straight away, we’ll be honest about timing and can add you to our priority waitlist.

All visits require a safe, hygienic and smoke-free workspace. Clients are asked to ensure clear access, secured pets, and that personal hygiene needs that require clinical support are met prior to our lifestyle support visit. This allows us to provide the best care while respecting the dignity of all.

Getting started is easy. Simply contact us by phone, email or through our website to arrange an obligation-free conversation. We'll take the time to understand your needs and recommend the services that best suit you.

Yes, just a simple one-page service agreement on our first visit so we’re both clear on what support you’d like, rates and how we handle keys and privacy.

I understand plans change. 24 hours notice is appreciated, otherwise the full visit fee may apply.

No. We have one clear rate for NDIS clients at $70/hr flat rate for disability support. All clients are invoiced privately. For eligible self-managed and plan-managed participants, our invoices can be submitted to your plan manager. Prices are for weekdays 9 to 5 only. Contact us for after hour and weekend rates.

If you’d like me to have access for home checks or deliveries, we fill out a short key authority form together. All keys are stored securely and never labelled with your address.

We offer both. Whether you need assistance just once or on a regular basis, we offer flexible services tailored to your individual circumstances. We provide short hourly assistance that can be one off or we can offer packages depending on the service.

Yes. Far North Concierge is fully insured, giving you confidence and peace of mind while using our services.

Choosing someone to support you is a personal decision. While we always strive to build genuine, trusting relationships, we also understand that sometimes personalities or support styles simply aren't the right match, and that's okay. If you don't feel we're the right fit, we'll respect your decision and help make the transition as smooth as possible.

Travel fees may apply depending on your location and the type of service provided. We'll always discuss any applicable costs with you before confirming your booking, so there are no surprises.

Yes, weekend services and after hours may be available by prior arrangement, subject to availability. Please contact us to discuss your requirements.

Absolutely. We understand that circumstances can change, so you're welcome to adjust, pause or cancel your services with reasonable notice, in accordance with your service agreement created at the time.